The Future is really here! SM Malls just recently launched its first-ever robotic in-mall customer service! SM Supermalls indeed skyrocketed the bar in customer service with the introduction of SAM, the smart robot which is, by the way, the first in-mall robot customer rep in the country.

#HeySAM First-Ever Robotic Customer Service Spotted at SM Megamall!

SAM is an AI (Artificial Intelligence) humanoid robot designed in partnership with Cal-Comp Technology (Philippines) which is the leading provider of electronic and original design manufacturing services to deliver a smooth, personalized and efficient interaction, plus leveled up technology with customers.

#HeySAM First-Ever Robotic Customer Service Spotted at SM Megamall!

"Innovation is what SM strives for in providing better customer service to all and we are proud to introduce our latest innovation yet, SAM is easy to approach and has answers to almost everything SM mall related, making shopping more seamless and fun for our customers." - Steven Tan, SM Supermalls COO. 


SAM is now roving at SM Megamall and is coming real soon to other SM Malls, This robotic AI is designed to help mall goers with directions and provide information about latest deals, promos, and event happenings in SM Malls. Equipped with an advanced face recognition technology, it can also make personalized greetings to customers once they enter the mall. Customers can also chat with SAM through the SM Supermalls Facebook page.  Serves as a 24/7 online concierge that can provide info like branch locations, mall schedules, and promos, to just name a few.

So next time you go malling at SM Megamall, drop by Mega Atrium, Mega Fashion Hall, or Bank Drive and say hi to SAM for more fun, convenient, and exciting malling experience.